Anti-Spam Policy

Last Updated: September 6, 2025

Truex Hub is committed to maintaining a spam-free environment for all users of our platform. This Anti-Spam Policy outlines our position on spam, the measures we take to prevent it, and the responsibilities of our users.

Definition of Spam

For the purposes of this policy, spam includes but is not limited to:

Unsolicited bulk electronic messages sent via email, messaging systems, or platform notifications
Commercial advertisements or promotional content sent without prior consent
Deceptive or misleading messages designed to trick recipients
Automated or mass posting of repetitive content on public forums or comment sections
Messages containing malicious links, phishing attempts, or harmful software
Chain letters, pyramid schemes, or similar content
Harvesting of email addresses or personal information without authorization

Our Commitment

Truex Hub strictly prohibits the use of our platform for sending spam of any kind. We implement technical and administrative measures to prevent spam, including:

Monitoring of outgoing communications for suspicious patterns
Rate limiting on message sending capabilities
Authentication protocols to verify legitimate users
Spam filtering systems to detect and block unsolicited content
Regular review of reported incidents

User Responsibilities

All users of Truex Hub must adhere to the following guidelines:

Prohibited Activities

Users are expressly prohibited from:

Sending unsolicited messages to other users or third parties through our platform
Using our services to collect email addresses or personal information for spam purposes
Registering multiple accounts to circumvent sending limitations
Sharing or selling user lists obtained through our platform
Automating message sending without explicit authorization
Misrepresenting your identity or affiliation when communicating through our platform

Consent Requirements

When communicating with other users or using our messaging features, you must:

Obtain prior consent before sending commercial or promotional messages
Provide clear identification of yourself and your purpose
Include accurate contact information in all communications
Honor opt-out requests immediately and maintain suppression lists
Ensure all messages are relevant to the recipient's interests or prior interactions

Reporting Spam

If you receive spam through our platform or believe another user is violating this policy, please report it immediately to our team at contact@truexhub.com. Include the following information in your report:

Date and time the spam was received
Username or identifier of the sender if available
Complete content of the spam message
Any relevant screenshots or documentation
Description of why you believe the message constitutes spam

We investigate all spam reports promptly and take appropriate action.

Enforcement and Consequences

Violations of this Anti-Spam Policy will result in immediate action, which may include:

Warning and requirement to cease prohibited activities
Temporary suspension of account privileges
Permanent termination of user account
Restriction of access to messaging and communication features
Reporting to relevant authorities if illegal activity is suspected
Legal action to recover damages or enforce compliance

The severity of consequences depends on the nature and extent of the violation, as determined at our sole discretion.

Third-Party Communications

Truex Hub is not responsible for spam or unsolicited communications you may receive from third parties outside our platform. However, we will cooperate with investigations into spam that originates from or relates to our services.

We do not sell, rent, or share user contact information with third parties for marketing purposes without explicit consent.

Email Communications from Truex Hub

We send certain communications to our users as part of our service, including:

Transactional Messages

These are necessary for the operation of your account and include:

Account registration confirmations
Password reset requests
Course enrollment notifications
Payment receipts and billing statements
Critical service updates or security alerts

You cannot opt out of transactional messages as they are essential to providing our services.

Marketing Communications

We may send promotional content about new courses, features, or special offers. You can opt out of marketing communications at any time by:

Clicking the unsubscribe link in any marketing email
Adjusting your notification preferences in your account settings
Contacting us directly at contact@truexhub.com

We will process opt-out requests within 10 business days.

Compliance with Laws

This Anti-Spam Policy is designed to comply with applicable anti-spam legislation worldwide. Users are responsible for ensuring their use of our platform complies with all applicable laws in their jurisdiction.

Policy Updates

We reserve the right to modify this Anti-Spam Policy at any time. Updates will be posted on this page with a revised "Last Updated" date. Continued use of our platform after changes constitutes acceptance of the updated policy.

Contact Information

For questions, concerns, or to report spam violations, please contact us:

Truex Hub
Malomyasnytska St, 4
Kharkiv, Kharkiv Oblast
Ukraine, 61000

Email: contact@truexhub.com
Phone: +380985765955

We are committed to maintaining a safe and respectful environment for all users of our platform.